New to Ortho2 or thinking about upgrading your practice management software? This FAQ page is a great place to learn more about our platform, understand its features, and quickly find answers to common questions.
Edge Cloud is the industry-leading cloud-based orthodontic practice management system created by Ortho2. It centralizes scheduling, billing, imaging, patient communication, and analytics into one secure online platform, focusing on patient experiences and elevated standards.
Edge Cloud is designed and built to support every type of orthodontic practice, including new graduates, established offices, and orthodontic service organizations.
You should choose Edge Cloud if you want an efficient, cost-effective, and secure practice management solution. In addition to being the most robust orthodontic practice management software solution, key advantages include:
Yes. Edge Cloud is fully scalable for multi-location and OSO orthodontic practices. It supports multiple offices and providers, enabling centralized reporting, consistent workflows, and shared access to patient data across locations.
Yes. Edge Cloud is an excellent fit for single-doctor orthodontic practices. It supports both single-location and multi-location offices, helping you streamline workflows, reduce administrative tasks, and spend more time focused on patient care instead of software management.
Edge Cloud is a great choice for new graduates because of its scalability. New practices can start with only the features they need and easily scale as they grow. Ortho2 also offers special pricing for new graduates to help reduce startup costs.
Edge Cloud includes several patient-facing tools that improve communication, convenience, and engagement. Key features include:
Edge Cloud improves daily efficiency by streamlining every step of your orthodontic workflow. The system centralizes practice information, automates routine tasks, and provides intuitive tools that help your team work faster and deliver consistent, high-quality patient experiences. For example, our direct phone integration pops up a notification when a patient calls in. At a glance, see who is calling in, and with one click, you can open the patient’s record.
Edge Cloud offers real-time analytics and customizable reporting dashboards. Practices can track KPIs such as production, collections, new patient starts, and appointment trends, helping teams make smarter, data-driven business decisions.
Edge Cloud is an application-based software; so, it will need to be installed on your computer. Once it is installed, there isn’t anything more you need to do.
Just like an app on your phone can offer a better user experience, so does the Edge Cloud app. Take, for example, checking the scores of your favorite teams. You can pull up ESPN.com on your mobile device, click around, and eventually get to the score. Or you can download the SportsCenter app, and within two clicks, see all the scores for that day, schedules, and stats of your favorite team. The app is designed to let you see all the information you need quickly.
Ortho2 integrates with several leading credit card processors, including Global Payments, OrthoBanc, Vanco, and WorldPay. These options give orthodontic practices the flexibility to compare providers, negotiate rates, and choose the solution that best fits their budget and workflow.
Edge Cloud is truly an all-in-one piece of software; it has everything you need in one singular program. However, we do integrate with several industry partners so you can use your favorites. Edge Cloud integrates with:
Yes. Edge Cloud meets HIPAA compliance standards, providing enterprise-grade encryption, secure cloud storage, and redundant data backups to protect patient information.
Edge Cloud data is stored in a secure, private data facility used by major financial institutions and insurance companies. The environment includes redundant entry points protected by enterprise-grade firewalls, along with multi-platform backups to ensure data security, reliability, and availability.
Ortho2 manages all updates and practice management data backups. This ensures that your system stays current, secure, and fully backed up without manual intervention.
Since Edge Cloud is cloud-hosted, there’s no need for a server. You only need a reliable high-speed Internet connection and modern computers or tablets.
Ortho2 provides live customer support via phone, chat, and email. Users also have access to on-demand visual help videos and detailed documentation to stay current on features and best practices.
Ortho2 offers ongoing education through its annual Power Up event. Power Up focuses on Edge Cloud training and orthodontic industry topics and is held in person every other year, with a virtual event offered in alternate years. Learn more at powerup.ortho2.com.
In addition, Ortho2 hosts the Cutting Edge Webinar series twice a month. Join an elite group of experienced orthodontic professionals to learn more about the industry and trends. This series is free for everyone, from residents to experienced orthodontists.
Ortho2’s Software Support Team is available Monday through Friday from 7 A.M. to 7 P.M. Central Time to help you through phone, email, or chat. Email inquiries typically receive a response in less than one business day, and phone or chat support is available in real time during business hours.
Yes, the Ortho2 Support Teams is highly knowledgeable in orthodontics. Several of our team members have come from offices who have Edge Cloud in their practice. Other team members have been with the company 10+ years and have become industry experts.
Edge Cloud is a SaaS product with a subscription-based fee structure. Edge Cloud starts at $384 per month, and pricing varies based on practice size, additional modules, and onboarding needs. Ortho2 provides customized quotes tailored to new graduates, single-location practices, multi-location offices, and OSOs. Demos are complimentary, as well as the preliminary conversion for new customer orders.
Monthly costs include a subscription fee based on the number of licenses and feature sets you choose. You will also pay a one-time onboarding and data conversion fee, and all pricing is discussed upfront with no hidden charges.
No. Ortho2 does not charge extra for customer support or training. All support requests are fully covered by your monthly subscription fee.
No, Ortho2 does not charge a separate hosting fee. All of your costs are included in your monthly subscription fee.
Your exact monthly costs will vary based on factors beyond Edge Cloud. While your Edge Cloud subscription fee is predictable, total monthly expenses may also include third-party software, integrations, and other operational tools needed to run your practice.
Edge Cloud pricing is customized for each practice. To determine your exact monthly cost, contact one of Ortho2’s experienced Regional Managers to review your practice size and feature needs for an individualized quote.