Cutting Edge Webinars

True sales organizations understand that not all consultations end with a start—and they plan accordingly. That understanding shapes how time is allocated during the consult itself. When a prospective patient hesitates, is there space built into the consult to uncover the real reasons behind their indecision, or does the conversation simply end with a polite thank you and crossed fingers?

In this webinar, Jeff Behan introduces a framework he developed to help treatment coordinators and doctors navigate uncertainty to get more starts. Built around real-world consult dynamics - not scripts or pressure tactics - Jeff’s approach focuses on thoughtful listening, purposeful questions, and well-timed follow-ups that help patients move forward when they’re ready.

Designed for orthodontists, treatment coordinators, and practice leaders, this session offers a practical, repeatable approach to improving starts by improving conversations—especially when the answer isn’t immediately yes.

Today, practices struggle more than ever regarding staffing issues, team commitment, elevated leadership, and true buy-in to new technologies and changes that serve our patients. We will dive deep into the needed tools for each team member that create the elite synergy present in the most successful practices worldwide.

Learning Objectives:

1. Throughout our time, I will show you how to influence the why behind change and what your role is in being influential.
2. In this lecture, we will learn how to develop clarity and expectations within each team member who delivers the highest level of accountability.
3. You will have the skills to motivate and inspire excitement in every team member to truly reach new levels of success in your culture and patient care.

Some of your greatest growth opportunities are already in your practice—they're sitting in your pending file. The difference between practices that consistently hit their goals and those that struggle often comes down to how effectively they manage follow-up after the consultation.

In this webinar, you'll learn proven systems and communication strategies to keep pending patients engaged, uncover barriers to treatment, and convert more opportunities into starts. Discover how to create a structured follow-up process that builds trust, improves accountability, and ensures no opportunity is left behind.

Learning Objectives:

• Create a consistent and effective pending follow-up system.
• Identify and overcome common barriers to treatment.
• Improve patient communication and engagement.
• Increase starts by maximizing opportunities already in your practice.

Inspired by the leadership principles of Geno Auriemma, this presentation is about what it truly takes to build a high-performing team and a culture of excellence inside your practice. Great teams are not created by accident — they are built through leadership, accountability, communication, consistency, and a commitment to raising the standard every single day.

In this presentation, we will dive into the difference between teams that simply function and teams that consistently perform at a high level. We will discuss how culture impacts everything from morale and communication to efficiency, patient experience, and overall growth. Attendees will learn how to create an environment where team members take ownership, embrace coaching, support one another, and refuse to settle for “good enough.”

This presentation is designed for leaders and teams who want to move beyond average and create a culture where people are motivated, engaged, accountable, and fully bought into a shared vision for success.

Key Takeaways

• The habits and mindset of high-performing teams
• How leadership sets the tone for culture and accountability
• Creating consistency, ownership, and buy-in across the team
• How communication and preparation impact performance
• Practical ways to raise standards while strengthening morale and trust

Successful orthodontic practices are built on a steady stream of referrals and state-of-the-art business systems designed around efficiency and patient satisfaction. In this webinar, Dr. Roger Levin reveals the simple, practical approach to building a stronger, more efficient orthodontic practice by focusing on four key areas: day-to-day management, patient experience, team alignment, and referral growth. It is designed for busy orthodontists who want clear, actionable ideas they can put into practice right away.

You will learn how to streamline your systems and create smoother workflows that make your practice run more efficiently. The course also highlights how improvements in practice marketing can lead to more referrals and stronger referral relationships. The webinar will explore easy, proven ways to grow referrals from patients, local dentists, and the community at large.

With real-world examples and straightforward strategies based on more than 40 years of consulting to thousands of orthodontic practices, Dr. Levin will help you simplify your operations, strengthen your referral base, and build a practice that grows in a natural, sustainable way.

Many practices assume that if insurance is being handled daily, it is under control. However, there is a critical difference between managing insurance tasks and monitoring insurance performance. This webinar clarifies that distinction and exposes the accountability gaps that often lead to rising AR, cash flow disruptions, and preventable breakdowns. Participants will gain a practical framework for implementing effective oversight that protects systems, strengthens teams, and ensures financial stability without micromanagement.